Optimization Algorithm to Sequence the Management Processes in Information Technology Departments

The most important standard in technology services management is the Information Technology Infrastructure Library (ITIL). literature review developed shows that one of questions to answer finding sequence processes be implemented, mainly small companies with few resources. purpose this paper show a methodology defines an optimal specific for each company depending on internal and external parameters. main contribution proven obtain particular ITIL specifically adapted company, based mathematical statistical model uses data from web survey. Its application generates processes. has been applied successful results real case, it benefits over previous approaches. learning objective research method implementation companies. Finally, some future works are presented.